Store Policy

Return Policy

At Air Tings, we take great care in packaging and shipping our products to ensure they arrive in excellent condition. However, we understand that unforeseen circumstances can occur during transit, resulting in damaged items. To provide you with a seamless shopping experience, we have established the following return policy:

Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy periodically on our website or contacting our customer service team for any clarifications regarding returns or exchanges.

Reporting Damaged Items:

If you receive a damaged item, please notify us within three (3) days of receiving your plant by sending an email to airtings@gmail.com.
In your email, please include your order number, a detailed description of the damage, and attach clear photographs of the damaged item.
Promptly reporting the issue and providing visual evidence will help us better understand the problem and expedite the resolution process.

Resolution Options:

Upon receiving your email, our customer service team will assess the situation and determine the appropriate course of action.
Depending on the circumstances, we may offer one of the following resolutions: a) Replacement: If the damaged item is in stock, we will promptly send you a replacement at no additional cost. b) Refund: In cases where a replacement is not feasible or desired, we will process a refund to the original payment method used during the purchase. c) Store Credit: As an alternative to a refund, we may offer store credit, which can be used for future purchases on our website.

Return Policy (if applicable):

If we require the return of the damaged item, we will provide you with detailed instructions on how to proceed.
Please ensure the item is securely packaged to prevent any further damage during transit.

Non Returnable Items:

In certain cases, we may not require the return of the damaged item. This decision will be made at our discretion based on the specific circumstances.
We kindly ask for your understanding and cooperation in such cases.

Exclusions:

Our return policy only applies to items that are damaged during transit or arrive in an unusable condition.
Damages caused by mishandling, improper care, or neglect after delivery are not eligible for return or refund.